What is the solution?
A modern VoIP telephony system for businesses requiring specific telephony needs. The system we use, PBXAct, is one of the most comprehensive phone systems on the planet, truly capable of anything most businesses require while also being incredibly adaptable to changing needs.
Key Features
Support for almost all major phones.
User Control Panel for managing your own calls, voicemail and other features.
IVR/Auto-attendant for managing incoming calls.
Time-based controls allow for various messages and call routes at various times of day.
Mobile phone application for receiving and making calls when out and about.
Key Problems Solved
Call queues allow for dynamic agents, so agents can jump in the call if they’re needed or there’s a staff shortage, or out if they go to lunch or are away.
If a business can’t easily adjust the message for training days or holidays this system allows users to record their own messages at their convenience using their own phone.
Phone system lacks features, or they don’t know how to use it and no training has been provided.
Need to move away from PSTN or ISDN.
Spiralling phone costs and no real control over what’s being spent or why they’re spending the money.
Other info
We aren’t a comms company. We’re a data and security specialist. That’s also how we approach our VoIP offering. Rather than prioritising call costs and such we recommend a third party for those things. We prioritise how your users interact with the system, what you want the system to do and any specific device requirements certain users may have.
Our Contract Hire agreement is both easy to understand and comprehensive, providing you with complete, unquestioning support. The agreement covers everything from training, software upgrades, service failures and replacement hardware.
We talk to you to establish your business needs, ensuring you get a system that suits your requirements, and not just for the short term. We agree on an affordable monthly cost with you. It’s that simple!
